Refund & Returns Policy

Return eligibility

Most new and unworn Prada sunglasses purchased on pradasunglassessale.org can be returned within 30 days of delivery.

Note: For hygiene and authenticity reasons, we inspect all returns. Missing accessories or signs of wear may result in a partial refund.

How to start a return

1. 1
   Request a Return Merchandise Authorization (RMA)

   Use the form below or email [email protected] with your order number and reason.

2. 2
   Receive your label

   US orders: we’ll email a prepaid return label for eligible items. International orders: you’ll receive instructions to ship with a carrier of your choice.

3. 3
   Pack securely

   Place items and all accessories in the original case and box. Use protective padding to prevent transit damage.

4. 4
   Ship within 14 days

   Once your RMA is issued, please ship the return within 14 days so the authorization remains valid.

Refunds and timing

• Refunds are issued to the original payment method within 2–5 business days after your return is delivered and inspected.
• Shipping fees (if any) are non‑refundable unless the return is due to our error.
• Missing accessories or worn items may incur up to a 10% adjustment.
• Store credit and exchanges are processed as quickly as refunds.

Exchanges

Exchanges are subject to stock availability. If the requested item is unavailable, we’ll process a refund or offer store credit—your choice.

Damaged, defective, or incorrect items

If your sunglasses arrive damaged, defective, or not as ordered, contact us within 7 days of delivery. We’ll prioritize replacement or a full refund.

• Email photos of the issue and the packaging to [email protected]
• Keep all packaging until the claim is resolved
• We provide prepaid labels for these cases (US only)

Non‑returnable items

• Final sale items (marked as such at checkout)
• Gift cards
• Items showing wear, missing parts, or altered/adjusted frames
• Returns outside the 30‑day window without prior authorization

International returns

International customers are welcome to return eligible items. At this time, prepaid return labels are available for US orders only.

• Use a trackable shipping service and share the tracking number with support
• Customs duties and import taxes are non‑refundable
• Please mark the shipment as “Return of goods” to avoid additional charges

Order changes and cancellations

• Cancellations can be requested within 30 minutes of placing an order. We ship fast—if your order has shipped, please initiate a return upon delivery.
• Price adjustments may be available within 7 days of purchase if the identical item goes on sale; exclusions apply.

Returns FAQ